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Title: Visitor Services Associate

Classification: Part-time, Per Diem, Non-Exempt

Compensation: $20-23/hr. This position is not eligible for benefits, other than those mandated by law.

Anticipated Schedule: Variable schedule based on events calendar, averaging 10–20 hours per month, including daytime, evening, and weekend events. Shifts begin no earlier than 6 AM and end by midnight.

Reports to: Events Manager

Target Start Date: Mid-November 2026

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ABOUT BRANNAN CENTER

Brannan Center is a new, non-profit community space and performing arts venue in Calistoga, the northernmost town of the Napa Valley. The mission of Brannan Center is to empower the greater UpValley community with opportunities to experience community programming and performing arts that celebrate culture and promote vitality in our region.

Following a two-and-a-half year construction project, Brannan Center opened to the public in October 2025 and is a contemporary, multipurpose facility designed to be a gathering place and home to many community groups who do not have adequate facilities for meetings and activities, a home for arts groups throughout the Napa Valley, and a destination for private events such as weddings, quinceañeras, and parties.

In addition to serving as a community center and special event venue, Brannan Center also presents diverse, multidisciplinary arts performances, and produces (or co-produces through partnerships with other organizations) enrichment programs such as classes, workshops, and camps for everyone from children to seniors.

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POSITION SUMMARY

The Visitor Services Associate (VSA) supports Brannan Center events, performances, classes, meetings, and community programs under the direction of the Events Supervisor or Events Manager. Responsibilities include guest services, concessions, box office, registration, event setup and breakdown, and maintaining a clean, safe, and welcoming environment. VSAs are expected to be proactive, detail-oriented, and service-focused while assisting clients and guests, supporting event logistics, and reinforcing venue policies.

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ESSENTIAL FUNCTIONS ‍

Depending on the needs of each event, the Visitor Services Associate will perform one or more of the following duties:

Concessions Sales

• Set ups and breaks down concessions and wine service areas; sells products and accurately processes cash and card payments using the POS system in accordance with venue policies and responsible service guidelines.
• Monitors inventory levels and restock supplies as needed during events
• Supervises the work of volunteer concessionaires on performance shifts
• Contributes to post-event inventory reports

Ticket Sales

• Operates the box office during performances, managing guest check-in, will-call, and onsite ticket sales, including cash and card transactions.

Program Support

• Greets and checks in program registrants, including handling walk-up sales
• Helps monitor event spaces to ensure they remain clean, safe, and functional
• Assists with basic audiovisual setup under the direction of technical staff
• Helps document event details, issues, and equipment conditions for post-event reporting
• Assists Brannan Center community program instructors with material and room preparations, distributes and collects waivers as needed

Facility Assistance

• Sets up, strikes, and resets event furniture according to floor plans and event needs.
• Maintain a clean, safe environment by managing waste, assisting with sorting, cleaning spills and furniture, restocking restrooms, and keeping exits clear.

Other Duties

• Communicates clearly with Event Supervisor and Events Manager before and after shifts
• Participates in occasional staff meetings and trainings
• Completes additional tasks as assigned to support the success of events and programs

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QUALIFICATIONS

The ideal candidate will possess the following skills and characteristics:  

• Required: Ability to work a flexible schedule that will include early mornings, nights, and weekends in order to produce exceptional Brannan Center events
• One year of experience in event support, hospitality, guest services, or a related field
• Experience with database, POS, and/or ticketing systems. Ability to quickly learn new systems
• Ability to follow directions and work effectively as part of a team
• Calm, courteous, and reliable under pressure; friendly and professional communication skills
• Ability to lift, carry, push, pull, and move heavy furniture and equipment (up to 50 lbs.)
• Ability to climb stairs and ramps, walk or stand for extended periods of time, and reach overhead
• Demonstrates support and enthusiasm for Brannan Center’s mission to clients, public and staff
• Comfortable with Mac computers, Google Workspace, Internet and email

Preferred Qualifications

• Experience working in event or performance venues
• Experience working in a food & beverage service establishment
• Experience working in a box office
• Basic familiarity with audiovisual equipment and setup
• Customer service or ushering experience
• Bilingual (English and Spanish) strongly preferred
• Familiarity with the Napa Valley community
• A sense of humor. Preferably dry

Certifications

*If not already certified, Brannan Center will facilitate the certification process upon commencement of employment

• First Aid/CPR
• RBS (Responsible Beverage Service)
• CA Food Handler

Physical Requirements

• Motor coordination and the ability to lift or move up to 50 lbs.
• Ability to sit and stand, sometimes for extended periods.
• Ability to work in indoor and outdoor environments.

TO APPLY

Submit a cover letter and résumé to jobs@brannancenter.org. Applications will be accepted until the position is filled, but we encourage you to apply by November 1 for priority consideration. Three professional references will be requested from finalists.

Don’t meet every qualification, but still believe you can make a difference? Research shows  that women and people from underrepresented groups often apply to jobs only if they meet  100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for this role. If much of this job posting describes you, we encourage you to apply.

QUESTIONS?

If you have questions about this position, please email us at jobs@brannancenter.org

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Updated 10/20/26.