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Title: Visitor Services Associate

Classification: Part-time, Per Diem, Non-Exempt

Compensation: $20-22/hr. This position is not eligible for benefits, other than those mandated by law.

Anticipated Schedule: Variable, 10-20 hours per month. This part-time position has variable hours from week to week, as event schedules vary and may include daytime, evening, and weekend events. Call times are no earlier than 6am and shifts end no later than midnight.

Reports to: Events Manager

Target Start Date: March 9, 2026

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ABOUT BRANNAN CENTER

Brannan Center is a new, non-profit community space and performing arts venue in Calistoga, the northernmost town of the Napa Valley. The mission of Brannan Center is to empower the greater UpValley community with opportunities to experience community programming and performing arts that celebrate culture and promote vitality in our region.

Brannan Center is a contemporary, multipurpose building designed as a gathering place and home to many community groups who do not have adequate facilities for meetings and activities, a home for arts groups throughout the Napa Valley, and a destination for private events such as weddings, quinceañeras, and parties.

In addition to serving as a community center and special event venue, Brannan Center also presents diverse, multidisciplinary arts performances, and produces (or co-produces through partnerships with other organizations) enrichment programs such as classes, workshops, and  camps for everyone from children to seniors.

Brannan Center's facility – a restored and renovated 150-year-old church – comprises two  performance halls, three flexible spaces for meetings, classes, workshops, and conferences, a commercial kitchen, and an outdoor terrace.

POSITION SUMMARY

Visitor Services Associate is a versatile role, playing a vital supporting role in the successful execution of Brannan Center’s special events, including performances, classes, meetings, and community programs. During live events and programs, Visitor Services Associates will work under the direction of the Events Supervisor or Events Manager. Visitor Services Associates support guest and client needs, run box office, event registration, and concessions, help maintain a clean and safe environment, and contribute to the overall professionalism and hospitality of the event experience.

Visitor Services Associates are expected to be proactive, detail-oriented, and service-focused, contributing to a positive environment for clients, guests, and fellow staff. In this versatile role, they will reinforce venue policies, help execute event logistics and assist with venue setup and breakdown, resetting of spaces, and light cleaning, as needed.

ESSENTIAL FUNCTIONS

Event and Program Support

• Greets and directs clients, guests, and vendors
• Helps monitor event spaces to ensure they remain clean, safe, and functional
• Supports enforcement of venue and rental policies as needed
• Assists with basic audiovisual setup under the direction of technical staff
• Tracks event needs and communicates effectively with Event Supervisor throughout shift
• Helps document event details, issues, and equipment conditions for post-event reporting
• Maintains familiarity with venue layout and available resources
• Helps coordinate onsite food and beverage service when applicable
• Assists Brannan Center community program instructors with material and room preparations, checks in program participants, distributes and collects waivers as needed, and maintains a clean, organized, and safe learning environment
  

Ticket Sales

• Coordinates box office functions, including will-call and onsite sales,, checking in guests and distributing tickets or materials
• Supports volunteer ushers and event staff as needed
• Processes day-of ticket sales, handling both cash and credit card transactions
• Contributes to  post-event attendance and revenue reports

Concessions Sales

• Set up and break down concessions and wine service areas, including equipment, supplies, and displays
• Sell concessions and wine in accordance with venue policies, pricing, and responsible service guidelines
• Operate POS systems for concessions and beverage sales, handling cash and card transactions accurately
• Monitor inventory levels and restock supplies as needed during events
• Strike concessions areas post-event, including light cleaning, restocking, and securing products and equipment

Facility Assistance

• Set up event furniture according to the event’s pre-determined floor plan
• Striking and/or resetting event furniture between or after events
• Waste management: emptying waste receptacles throughout the facility during events and assisting guests with proper sorting
• Ensuring a clean and safe environment by promptly cleaning spills, wiping down tables and other event furniture and keeping them clear of debris, keeping restrooms clean and stocked, and maintaining egresses clear of furniture and event supplies

Other Duties

• Participates in emergency procedures and ensures guest safety as directed
• Handles cash or checks securely, if assigned
• Communicates clearly with Event Supervisor and Events Manager before and after shifts
• Participates in occasional staff meetings and trainings
• Completes additional tasks as assigned to support the success of events and programs

QUALIFICATIONS

The ideal candidate will possess the following skills and characteristics:  

• Required: Ability to work a flexible schedule that will include early mornings, nights, and weekends in order to produce exceptional Brannan Center events
• One year of experience in event support, hospitality, guest services, or a related field
• Experience with database, POS, and/or ticketing systems. Ability to quickly learn new systems
• Friendly and professional communication skills
• Ability to follow directions and work effectively as part of a team
• Calm, courteous, and reliable under pressure
• Ability to lift, carry, push, pull, and move heavy furniture and equipment (up to 50 lbs.)
• Ability to climb stairs and ramps, walk or stand for extended periods of time, and reach overhead
• Demonstrates support and enthusiasm for Brannan Center’s mission to clients, public and staff
• Comfortable with Mac computers, Microsoft Office, Internet and email

Preferred Qualifications

• Experience working in event or performance venues
• Prior experience in a box office
• Basic familiarity with audiovisual equipment and setup
• Customer service or ushering experience
• Bilingual (English and Spanish) strongly preferred
• Familiarity with the Napa Valley community
• A sense of humor. Preferably dry

Certifications

*If not already certified, Brannan Center will facilitate the certification process upon commencement of employment

• First Aid/CPR
• RBS (Responsible Beverage Service)
• CA Food Handler

Physical Requirements

• Motor coordination and the ability to lift or move up to 20 lbs.
• Ability to sit and stand, sometimes for extended periods.
• Ability to work in indoor and outdoor environments.

TO APPLY

Submit a cover letter and résumé to jobs@brannancenter.org. Applications will be accepted on a rolling basis - if this job is still listed on our website, we are still accepting applications! Three professional references will be requested from finalists.

Don’t meet every qualification, but still believe you can make a difference? Research shows  that women and people from underrepresented groups often apply to jobs only if they meet  100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for this role. If much of this job posting describes you, we encourage you to apply.

QUESTIONS?

If you have questions about this position, please email us at jobs@brannancenter.org

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Updated 2/4/26.